NABU’s External Communication and Grievance Mechanism

NABU conducts its international work as a socially responsible organization in the communities in which NABU itself and its partners live and work. The success of our work depends on the wellbeing of nature and people. Therefore, NABU is fully committed to avoid, minimise, or compensate environmental and social risks. This is valid for NABU itself and its subsidiaries. Hence, NABU works only with partners that are fully committed to the international safeguard system. However, if projects have failed to respect ESMS principles, standards, and procedures, the grievance mechanism provides a means to address stakeholders’ complaints.  

The External Communication and Grievance Mechanism (ECGM) is a key tool for NABU’s international work to receive and facilitate resolution of communities’ concerns and complaints about NABU’s environmental and social performance.

NABU will continue to inform local communities and other stakeholders about the ECGM during its community engagement processes. This ECGM will be implemented for all international projects and will be available throughout all phases of the projects including initiating, planning, implementing, monitoring/controlling, and closing.

How we ensure confidentiality

The protection of the identity and the rights of stakeholders who report a concern or complaint are essential to us. All concerns or complaints are being treated with utmost confidentiality. Furthermore, you can report anonymously and stay in touch in case there are more queries.